SHIPPING POLICY
Last Updated: July 2026
1. SHIPPING COVERAGE
Neha Dhaka Label ships products across all of India. We currently do not offer international shipping. For shipping inquiries to locations outside India, please contact us at nehadhakalabel@gmail.com or +91 98876 82511.
2. SHIPPING TIMEFRAME
Standard Delivery:
– All orders are processed and shipped within 2-3 business days (excluding weekends and public holidays)
– Delivery timeframe begins after order confirmation and payment verification
– Actual delivery depends on the destination and courier partner
Note: Orders placed on weekends or public holidays will be processed on the next working day.
3. SHIPPING COSTS
Domestic Shipping (India):
– FREE SHIPPING across India for all orders
– No minimum order value required
– Shipping charges are waived for all domestic deliveries
4. DELIVERY TIMELINE
After shipping:
– Metro Cities (Delhi, Mumbai, Bangalore, Hyderabad, Pune, Kolkata, Chennai): 3-5 business days
– Tier-2 Cities: 5-7 business days
– Tier-3 and Remote Areas: 7-10 business days
Please note: These are estimated timeframes and may vary based on courier partner performance and unforeseen circumstances.
5. ORDER TRACKING
Once your order is shipped:
– You will receive a tracking ID via email
– You can track your package status on our website or the courier partner’s website
– You can also contact us at nehadhakalabel@gmail.com or +91 98876 82511 for tracking information
6. DELIVERY ADDRESS
Ensure your delivery address is:
– Complete and accurate
– In English (or with clear transliteration for regional scripts)
– Includes proper postal code
– Includes relevant landmarks or directions if applicable
We are not responsible for delivery failures due to incomplete or incorrect address information provided by the customer.
7. UNDELIVERED PACKAGES
If a package is undelivered due to:
– Incorrect address
– Customer unavailability
– Refusal to accept delivery
The courier will attempt re-delivery. After failed delivery attempts, we will contact you for resolution. Customers may be charged for re-shipping or courier handling fees if applicable.
8. PACKAGE INSPECTION
Upon delivery:
– Inspect the package before accepting it
– Check for signs of damage or tampering
– Verify package contents match your order
If you notice any damage or discrepancies:
– Do not accept the delivery, OR
– Accept and immediately contact us within 24 hours with photographic evidence
– Email: nehadhakalabel@gmail.com with photos of the damaged package and contents
9. LOST OR DAMAGED SHIPMENTS
If your package is lost or damaged during transit:
– Report within 7 days of the original delivery date
– Provide tracking number and photographic evidence
– We will work with the courier partner to locate or compensate for the package
– Replacement or refund will be processed based on the investigation outcome
10. SHIPPING DURING SPECIAL CIRCUMSTANCES
During festivals, peak seasons, or unusual circumstances:
– Shipping times may be extended
– We will notify customers of any significant delays
– Shipping dates are estimates and not guaranteed
11. MULTIPLE ITEMS IN ONE ORDER
All items in a single order will be shipped together when possible. If items are out of stock, we will notify you of the revised shipping date.
12. FAILED DELIVERY ATTEMPTS
If delivery fails due to customer unavailability:
– The courier will leave a notice with instructions
– You can contact the courier to reschedule delivery
– Contact us for assistance at nehadhakalabel@gmail.com
13. SIGNATURE REQUIREMENT
Depending on order value, some packages may require a signature upon delivery. We will inform you if this applies to your order.
14. RESPONSIBILITY OF PACKAGES
Once a package is shipped:
– The courier partner is responsible for safe delivery
– Neha Dhaka Label is not liable for loss, theft, or damage during transit (except manufacturing defects)
– You can file a claim with the courier for lost/damaged packages
– We will assist in the claim process
15. ADDRESS CHANGES
To change your delivery address:
– Contact us immediately at nehadhakalabel@gmail.com
– Changes can only be made before the package leaves our facility
– We cannot guarantee address changes if the package is already with the courier
16. ORDERS TO PREMIUM/GATED COMMUNITIES
For delivery to gated communities or buildings with restricted access:
– Provide complete building/community name and access details
– Provide gate pass number or apartment number
– Include building contact person details if possible
– We recommend informing the building reception about incoming delivery
17. CASH ON DELIVERY (COD)
For COD orders:
– Payment is collected by the courier at the time of delivery
– Ensure you have exact change available
– Receipt will be provided by the courier
18. INTERNATIONAL SHIPPING
Currently, we do not offer international shipping. For international inquiries, please contact us at nehadhakalabel@gmail.com or +91 98876 82511 for custom shipping quotes.
19. CONTACT US
For shipping-related queries or concerns:
Email: nehadhakalabel@gmail.com
Phone: +91 98876 82511
Neha Dhaka Label
C302, Surabhi Apartment
Banergatta Road
Bengaluru Urban, Karnataka 560076
India
Business Hours: Monday – Friday, 10:00 AM – 6:00 PM IST
Saturday: 10:00 AM – 4:00 PM IST
(Closed on Sundays and public holidays)