REFUND POLICY
Last Updated: July 2026
1. REFUND ELIGIBILITY
Refunds are issued in the following circumstances:
✓ Manufacturing Defects
– Tears, holes, or damage in fabric
– Broken zippers, buttons, or clasps
– Stitching errors or loose seams
– Dye defects or color issues
– Product not matching description or images
✓ Damaged Upon Delivery
– Package arrived damaged
– Item damaged during shipping
– Item significantly different from photos
✓ Wrong Item Delivered
– Order error on our part
– Item does not match what was ordered
✓ Payment Issues
– Duplicate charge
– Payment failed but amount was deducted
– Cancelled order before processing
✗ Non-Refundable Situations:
– Change of mind or no longer needed
– Sizing issues (customer’s responsibility to check size guide)
– Color variation from monitor display
– Customer error in ordering
– Item worn, used, or washed
– Item customized or altered by customer
2. REFUND PROCESS
For Eligible Refunds:
Step 1: Contact Us
– Email: nehadhakalabel@gmail.com
– Phone/WhatsApp: +91 98876 82511
– Provide order number and reason for refund
– Attach photographic evidence if applicable
Step 2: Return Authorization (if applicable)
– For defective items: We will provide return authorization and shipping label
– Keep your authorization number for reference
Step 3: Return the Item (if applicable)
– Ship the item securely using the provided return label
– Ensure package is well-packed
– Keep tracking number for your records
Step 4: Inspection
– Our team will inspect the returned item
– We will verify the defect or issue
– Inspection typically takes 2-3 business days
Step 5: Refund Approval and Processing
– If approved: Refund will be initiated to your original payment method
– If denied: Item will be returned to you
– You will receive email confirmation of refund status
3. REFUND TIMELINE
After Return Inspection:
– Approval/Denial Decision: 1-2 business days
– Refund Initiation: 1 business day
– Bank Processing: 3-5 business days
Total Estimated Time: 8-12 business days from delivery date
Note: Bank processing times may vary based on your financial institution.
4. REFUND METHODS
Refunds will be processed to the original payment method used:
– Credit Card: Refunded to your credit card account (3-5 business days)
– Debit Card: Refunded to your debit card account (3-5 business days)
– Bank Transfer: Refunded to your bank account (3-5 business days)
– Net Banking: Refunded to your registered bank account (3-5 business days)
– Digital Wallets: Refunded to your wallet account (1-3 business days)
– Cash on Delivery (COD): Refund via bank transfer (5-7 business days)
5. REFUND AMOUNT
Full Refund:
– 100% of product price
– Original shipping charges (if paid)
– Applicable taxes
Partial Refund:
– If item was exchanged and difference was paid, the difference will be refunded
– If item was damaged in customer use, refund may be reduced based on damage assessment
6. REFUND DEDUCTIONS
The following may be deducted from refunds in specific cases:
– Return Shipping Cost: Deducted if customer is returning an item that is not defective
– Exchange Fee: Already charged separately, not deducted from refund
– Processing Fees: Not applicable (refunds are free)
7. DUPLICATE CHARGE REFUNDS
If you were charged twice for a single order:
– Contact us immediately with payment proof
– We will investigate and refund the duplicate charge within 1 business day
– You do not need to return the item for duplicate charge refunds
8. CANCELLED ORDER REFUNDS
If you request to cancel an order:
Before Payment Confirmation:
– Cancellation is instant
– No refund needed as payment is not processed
After Payment Confirmation but Before Shipping:
– Contact us immediately
– Refund will be initiated within 1 business day
– Processing time: 3-5 business days
After Shipping:
– Cannot be cancelled
– Must follow return/refund process if defective
– See Return Policy for options
9. PARTIAL REFUND FOR EXCHANGES
If you exchange an item for a higher-priced item:
– Pay the difference between the two items plus ₹300 exchange fee
– No refund issued
If you exchange for a lower-priced item:
– The difference will be credited as store credit (not refunded as cash)
– Exception: If item is defective, full refund available
10. STORE CREDIT INSTEAD OF REFUND
In certain cases, we may offer store credit instead of refund:
– Store credit can be used for future purchases
– Store credit does not expire (valid indefinitely)
– Store credit is non-transferable
– If you prefer a refund over store credit, contact us
11. REFUND FOR FAILED DELIVERY
If your order could not be delivered:
– After failed delivery attempts, contact us
– We will offer: Re-delivery, Return and Refund, or Re-shipment to different address
– Refunds for failed delivery will be processed per this policy
12. REFUND FOR LOST PACKAGES
If your package is lost in transit:
– Report within 7 days of original delivery date
– Provide tracking number and proof of order
– We will work with courier to trace the package
– If confirmed lost: Full refund or replacement will be offered
13. INTERNATIONAL ORDERS REFUND
We currently do not ship internationally. For international inquiries, please contact us for custom options.
14. PAYMENT GATEWAY FEES
Payment gateway fees (if any) are non-refundable as they are charged by the payment processor, not by Neha Dhaka Label.
15. REFUND STATUS TRACKING
To check your refund status:
– Email: nehadhakalabel@gmail.com with your order number
– We will provide status within 24 business hours
– Include tracking number of returned package if applicable
16. DISPUTE RESOLUTION
If you believe you are entitled to a refund:
Step 1: Contact Customer Service
– Email: nehadhakalabel@gmail.com
– Phone: +91 98876 82511
– Provide complete order details and evidence
Step 2: Investigation
– Our team will investigate your claim
– May take 5-7 business days
Step 3: Decision
– You will be notified of the decision
– If approved: Refund will be processed
– If denied: You will receive detailed explanation
Step 4: Appeal
– If unsatisfied with decision, you can appeal within 7 days
– Provide additional evidence or explanation
– Final decision will be provided within 3 business days
17. CONSUMER PROTECTION ACT
As an Indian business, we comply with the Consumer Protection Act, 2019. You have the right to file a complaint with the Consumer Grievance Redressal Commission if:
– You believe you have been treated unfairly
– Your refund claim has been unjustly denied
– You have not received promised compensation
18. TAX REFUNDS
GST/Taxes:
– If taxes were charged on your order and order is refunded, the full amount (including taxes) will be refunded
– No separate tax credit forms needed
19. REFUND POLICY LIMITATIONS
We do not issue refunds for:
– Change of mind
– Buyer’s remorse
– Items used or worn
– Custom or personalized items after fulfillment
– Items purchased on final sale
– Ordering errors by the customer
– Items damaged due to customer mishandling
20. CONTACT US FOR REFUND INQUIRIES
Email: nehadhakalabel@gmail.com
Phone/WhatsApp: +91 98876 82511
Neha Dhaka Label
C302, Surabhi Apartment
Banergatta Road
Bengaluru Urban, Karnataka 560076
India
Business Hours: Monday – Friday, 10:00 AM – 6:00 PM IST
Saturday: 10:00 AM – 4:00 PM IST
(Closed on Sundays and public holidays)
Response Time: We aim to respond to all refund inquiries within 24 business hours.
21. POLICY CHANGES
Neha Dhaka Label reserves the right to update this Refund Policy at any time. Changes will be posted on our website. Your continued use indicates acceptance of the updated policy.
Effective Date: July 2026